You may return our products in accordance with this Returns Policy and within 30 days of the original ship date for a full refund of the purchase price, minus the shipping and handling charges.
REQUIREMENTS FOR A REFUND
• Item(s) must be unopened and in its original condition (e.g., item must be sealed and unopened and/or unused).
• Item(s) must be returned in all original packaging and with accessories and paperwork.
• Item(s) must be returned using an insured and traceable shipping method. We will not be responsible for any packages we do not ship. Please keep the tracking details for your records.
• The product(s) must have been purchased directly from: drinkctrl.com.
• Returns must be postmarked on or before the 30th day following the original date of shipment.
• Shipping and handling costs are not eligible for refunds. Shipping charges are the responsibility of the customer for any returns of unwanted items.
• Packages that arrive COD will not be accepted and will be denied.
• Refunds will be issued back to the form of payment used.
All returns must be shipped to the following address:
Attn: CTRL Holdings - Returns
1236 NW 5th Street
Oklahoma City, OK 73106
If your return does not meet all of our requirements, a refund will not be issued and you will be notified via email with any and all options available to you on how to proceed.
We do NOT offer refunds or exchanges on any products purchased during a sale or special promotion.
INCORRECT OR DAMAGED ORDERS
If you receive an incorrect or damaged order, please let us know via email at firstname.lastname@example.org within 2 days of receiving your order of any error or damage. Once we receive your email, we will contact you via email with the options available to you.
REFUNDS AND PROCESSING TIME
If your package arrives within the 30-day timeline specified above, please allow 14 business days for us to process your return. Please allow 1 to 2 billing cycles for the credit to show up on the form of payment you used to make the original purchase.
You will be notified via email to the address listed on your account when this transaction has taken place. Your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.
Please note that you may not return a Shaker Cup for damage caused by normal wear and tear, accident, improper care or cleaning (including odor), non-standard usage, negligence or items purchased at trade shows.